Privacy Policy

Our Commitment to Your Privacy

CareHealth is committed to protecting the privacy and security of patient health information and user data within our Electronic Health Record (EHR) integrated application. This Privacy Policy explains how we collect, use, protect, and share information when you use the CareHealth EHR application.

Information We Collect

Patient Health Information (PHI)

Our EHR application processes and stores protected health information including:

• Patient medical records and clinical data
• Treatment history and care plans
• Diagnostic information and test results
• Prescription and medication records
• Insurance and billing information
• Appointment and scheduling data

User Information

We collect information from healthcare providers and staff using the application:

• User credentials and authentication data
• Role-based access permissions
• Activity logs and system usage data
• Communication and collaboration records within the platform

System-Generated Information

The application automatically collects:

• Login times and session duration
• IP addresses and device information
• Application usage patterns and performance metrics
• Error logs and system diagnostics
• Integration data from connected EHR systems

Cookies and Session Management

We use session cookies and similar technologies to:

• Maintain secure user sessions
• Remember user preferences and settings
• Ensure proper application functionality
• Monitor system performance and security

How We Use Your Information

Primary Healthcare Purposes

• Patient Care Coordination: Facilitate communication between healthcare providers
• Clinical Decision Support: Provide relevant patient information for treatment decisions
• Care Documentation: Enable proper recording and tracking of patient care
• Treatment Planning: Support development of comprehensive care plans

Operational Purposes

• User Authentication: Verify authorized access to patient information
• System Security: Monitor for unauthorized access and security threats
• Performance Optimization: Improve application functionality and user experience
• Compliance Monitoring: Ensure adherence to healthcare regulations and policies

Quality Improvement

• Analytics: Analyze usage patterns to improve care delivery workflows
• System Enhancement: Identify areas for application improvement
• Training Support: Provide insights for user training and support

Important: We will not use patient health information or user activity data together with personally identifiable information for purposes outside of healthcare delivery without explicit consent.

Information Sharing and Integration

EHR System Integration

Patient information is shared with authorized EHR systems to:

• Synchronize patient records across platforms
• Enable seamless care coordination
• Maintain up-to-date medical information
• Support clinical workflows

Authorized Healthcare Providers

Information is accessible to:

• Licensed healthcare professionals involved in patient care
• Authorized clinical staff with role-based permissions
• Healthcare team members as required for treatment
• Emergency personnel when medically necessary

Required Disclosures

We may disclose information when:

• Required by applicable healthcare laws and regulations
• Necessary to investigate potential security breaches
• Mandated by legal processes or court orders
• Essential for protecting patient safety or public health

Third-Party Service Providers

We work with HIPAA-compliant service providers for:

• Secure data hosting and storage
• System maintenance and technical support
• Security monitoring and threat detection
• Application updates and enhancements

Data Security and Protection

Technical Safeguards

• End-to-end encryption for data transmission
• Secure authentication and access controls
• Regular security assessments and penetration testing
• Automated backup and disaster recovery systems
• Real-time monitoring for suspicious activities

Administrative Safeguards

• Role-based access controls and permissions
• Regular staff training on privacy and security
• Incident response and breach notification procedures
• Audit trails and activity monitoring
• Vendor management and compliance oversight

Physical Safeguards

• Secure data centers with restricted access
• Environmental controls and monitoring
• Redundant systems and infrastructure
• Secure disposal of electronic media

User Rights and Access Controls

Healthcare Provider Access

Authorized users can:

• Access patient information relevant to their role
• Update and modify records within their scope of practice
• View audit logs of their own activities
• Request changes to their user permissions

Patient Rights

Patients have rights regarding their health information:

• Right to access their medical records
• Right to request corrections to inaccurate information
• Right to know who has accessed their information
• Right to file complaints about privacy practices

Data Retention

• Patient health information is retained according to legal and regulatory requirements
• User activity logs are maintained for security and audit purposes
• System data is archived and disposed of securely when no longer needed
• Retention periods comply with healthcare industry standards

Data Processing Principles

All information within the CareHealth EHR application is:

• Processed lawfully in accordance with healthcare regulations
• Used only for legitimate healthcare purposes
• Maintained accurately and kept up-to-date
• Retained appropriately based on legal requirements
• Protected securely with industry-standard safeguards

Compliance and Standards

Regulatory Compliance

Our application complies with:

• Health Insurance Portability and Accountability Act (HIPAA)
• Health Information Technology for Economic and Clinical Health Act (HITECH)
• State and federal healthcare privacy laws
• Professional medical practice standards

Industry Standards

We adhere to:

• Healthcare data security best practices
• Interoperability standards for EHR systems
• Clinical documentation requirements
• Quality assurance protocols

System Integration and Interoperability

EHR Connectivity

• Secure API connections to authorized EHR systems
• Real-time data synchronization capabilities
• Standardized data formats and protocols
• Audit trails for all data exchanges

Third-Party Applications

Integration with approved healthcare applications for:

• Clinical decision support tools
• Prescription management systems
• Laboratory and imaging systems
• Billing and insurance platforms

Incident Response and Breach Notification

In the event of a security incident:

• Immediate containment and assessment procedures
• Notification to affected healthcare providers
• Compliance with breach notification requirements
• Remediation and prevention measures
• Documentation and reporting protocols

Application Updates and Changes

• Privacy practices may be updated to reflect system enhancements
• Users will be notified of material changes to privacy protections
• Continued use of the application constitutes acceptance of updated practices
• Previous versions of this policy are maintained for reference

Your Consent and Agreement

By using the CareHealth EHR integrated application, healthcare providers and authorized users agree to these privacy practices and commit to protecting patient health information in accordance with applicable laws and professional standards.

This Privacy Policy is designed to ensure the highest level of protection for patient health information while enabling effective healthcare delivery through our integrated EHR application.

CareHealth is committed to maintaining the confidentiality, integrity, and availability of all health information processed through our application while supporting healthcare providers in delivering quality patient care.